Most of us have experience what it is like to call a company and the person who answered the phone has a bad attitude; and you wonder how that person got the job in the first place. Not only, you might have said you would never call or do business there again, but you told others your side of the story as well.Who should read this book?Job SeekersAdministrator staffProfessionalsFront Desk Supervis...
File Size: 1653 KB
Print Length: 107 pages
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Publication Date: December 12, 2013
Sold by: Amazon Digital Services LLC
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ne office WorkersResidents Hall Desk WorkersFront Office ManagersOffice ClerksOffice AttendantsPBX OperatorsReceptionistSecretary of Small OfficesLegal SecretaryBusiness OwnersManagersThose who wish to develop their interpersonal skills…The job of a front office work is not that easy, and this job may not be for everyone. Even if you are not a front office worker, but you deal with customers, reading this book will help you to become a superior person. In addition to this, your job will become better, with greater fulfillment.Visiting companies at times can make your stomach turns. The poor treatment emitted out to you, have you in shock as to why humans are so atrocious when it comes to helping others. Most times you would say that this worker should never be at the front desk helping persons.From that experience, you can conclude that the front office person is the most valuable member of staff and drives customers to a company or away from a company. The front office person has the most amount of contact with the public and therefore, should be a very special individual with qualities, skills and personalities that represent the business.The front office person comes into contact with everyone in the business, not just internal but external. This ebook will serve as positive reinforcement to current workers, give the tools needed to new workers and highlight the areas where managers should be focusing their training and hiring of receptionist and other front desk staff.The general attributes in this ebook will help persons that want to get into the field and for others who wish to develop themselves. The tools in this ebook are both practical and theoretical and therefore, will help persons develop both professionally and personally. According, this is no ordinary career advancement tool; it is your best tool.This book was written for job seekers, new workers and also to assist managers and business owners in training staff. A front office person is a ‘super-person’ with exceptional skills. This is the first person you meet when you enter an organization and must possess a multiplicity of skills to be able to function effectively in that capacity.Most of these skills, schools did not teach: new workers and some senior workers were never exposed to such skills. To be effective at the job, workers must know the things taught in this ebook.As a result, job seekers and modern workers are lacking in many of these areas that are most useful to managers in an ever-changing office environment. The roles of front office persons have expanded considerably and to become effective; the front office workers are required to have those new skills.The author of this book has trained hundreds of job seekers and has helped hundreds of them find job placements in hotels and other organizations that hire front office agents.The author has helped workers perform better on their jobs. Therefore, the findings in this ebook are the concerns of managers and highlight the areas that both job seekers and workers need, to perform their job more effectively.The author, who has done training on behalf of many companies, understands that what you want is results. Think about it, an organization where all team members are motivated, profits are growing; complaints are less; absenteeism is less; that's the dream for your organization.